Privacy Policy

Last updated: 28 July 2026

1. Who we are

Meridian Wellness Pty Ltd
ABN 00 000 000 000
12 Botanical Lane, Melbourne VIC 3000, Australia
Phone: +61 3 9000 1234
Email: info@freshshineae.world

2. What personal information we collect

We may collect the following categories of personal information:

• Identity and contact data: full name, phone number, delivery address, email address (when you place an order or submit an enquiry).
• Order data: product selected, quantity, payment method preference, order value.
• Communications data: records of correspondence with us by phone, email or contact form.
• Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, including pages visited, referral source, session duration (collected via analytics cookies only where you have consented).
• Marketing and cookie data: your cookie consent choices and preferences stored locally on your device.

We do not intentionally collect sensitive information (as defined under the Privacy Act 1988) such as health, financial account, or biometric information through this website. If you voluntarily include such information in a free-text field, please be aware we may receive it.

3. How we collect personal information

We collect personal information:

• Directly from you when you submit an order form, contact form, or quiz on our website.
• Automatically via cookies and similar tracking technologies when you browse our website (subject to your consent - see Section 7).
• From third-party analytics providers (e.g. Google Analytics) where you have consented to analytics cookies.

4. Why we collect and use your personal information

We use your personal information for the following purposes:

5. Disclosure of personal information

We may disclose your personal information to:

• Delivery and logistics partners - to fulfil your order and arrange shipping within Australia.
• Payment processing providers - where online or card payment is used.
• Analytics and advertising platforms - only where you have consented (e.g. Google Analytics, Google Ads). Data is processed in accordance with Google's Privacy Policy.
• Professional advisers - including lawyers and accountants where required.
• Regulators and authorities - where required by law.

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects on you without your involvement.

6. International data transfers

Some of our third-party service providers (e.g. Google LLC) may process your data outside of Australia, including in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, including through contractual arrangements (e.g. Google's Data Processing Terms). By using our website and consenting to analytics or marketing cookies, you acknowledge this transfer may occur.

7. Cookies and Consent Mode

Our website uses cookies and similar technologies. We implement Google Consent Mode v2, which means all advertising and analytics storage is set to denied by default until you provide explicit consent via our cookie banner. You can manage your preferences at any time by clicking "Manage settings" in the cookie banner. For full details, see our Cookie Policy.

8. Data retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, and to comply with our legal obligations:

• Order records: 7 years (Australian taxation and consumer law requirements).
• Customer service correspondence: 3 years after the matter is resolved.
• Analytics data: as per Google Analytics data retention settings (default 14 months).
• Cookie consent preferences: stored locally on your device until cleared by you.

9. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Our website uses HTTPS (TLS encryption) for all data in transit. Access to personal data is restricted to personnel who require it for legitimate business purposes.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.

10. Your rights under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
• Request deletion of your personal information (subject to our legal obligations to retain certain records).
• Withdraw consent to analytics or marketing cookies at any time via the cookie banner.
• Complain about how we have handled your personal information.

To exercise any of these rights, please contact us at privacy@freshshineae.world or write to us at 12 Botanical Lane, Melbourne VIC 3000, Australia. We will respond within 30 days.

11. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Links to other websites

Our website contains links to third-party websites (including government and research institutions listed in our "Further Reading" section). These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any external website you visit.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated via a notice on our website. Your continued use of the website after the revised policy is posted constitutes acceptance of the updated terms.

14. Contact us

For any privacy-related questions or requests, please contact:
Meridian Wellness Pty Ltd · ABN 00 000 000 000
12 Botanical Lane, Melbourne VIC 3000, Australia
Phone: +61 3 9000 1234
Email: privacy@freshshineae.world