Refund & Returns Policy

Last updated: 28 July 2026

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory rights apply regardless of any additional voluntary return policy we offer.

2. Our voluntary 14-day return period

In addition to your ACL rights, we offer a voluntary 14-day return period from the date you receive your order. Within this period, you may return your product for any reason, subject to the conditions below.

Conditions for returns

• The return request must be initiated within 14 days of the delivery date.
• The product must be returned in its original, unopened packaging where possible. Where packaging has been opened, the product should be substantially intact and unused.
• You must provide proof of purchase (order confirmation or delivery note).
• Return postage costs are the responsibility of the customer, except where the return is due to a product defect, incorrect item, or ACL consumer guarantee failure.

3. Refund process

To initiate a return or refund:

1. Contact our team at returns@freshshineae.world or +61 3 9000 1234, providing your name, order details and reason for return.
2. We will confirm your return request and provide return shipping instructions within 2 business days.
3. Once we receive and inspect the returned product, we will process your refund within 5 business days.
4. Refunds will be issued via the same payment method used for your original purchase. If payment on delivery was used, refunds will be issued by bank transfer.

4. Defective or incorrect items

If you receive a product that is defective, damaged in transit, or not the product you ordered, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including any return postage, in accordance with your rights under the Australian Consumer Law.

5. Non-returnable items

For hygiene and safety reasons, we cannot accept returns of food supplement products that have been fully consumed or used in a manner beyond reasonable sampling. This does not affect your statutory rights under the ACL where a consumer guarantee failure exists.

6. Order cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible at returns@freshshineae.world or +61 3 9000 1234. We will make every reasonable effort to cancel the order before it is dispatched. If the order has already been dispatched, you may exercise your 14-day return right upon receipt.

7. Contact for returns and refunds

Meridian Wellness Pty Ltd · ABN 00 000 000 000
12 Botanical Lane, Melbourne VIC 3000, Australia
Phone: +61 3 9000 1234
Email: returns@freshshineae.world
Hours: Monday-Friday, 9:00 am - 5:00 pm AEST